There are lots of shared hosting companies out there, still many of them are resellers that have restricted resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company by phone. The level of support that you'll get through this particular channel of communication will vary based on the service provider - a few of them provide you with dedicated telephone support, while others offer general and customer support only as some issues are more time-consuming and it would be faster and easier to be resolved with a ticket, particularly if the issue has to be escalated. However, it is good to know that you can always contact your website hosting provider since there're tons of small-scale matters which can be resolved without difficulty and in a timely manner with a call, not mentioning that you will be able to get additional information about the services before you become a client.

Phone Support in Shared Hosting

If you decide to use one of our shared hosting plans, you'll be able to connect with our customer support crew via phone for 14 hours every day. We can assist you in choosing the proper package for your sites because we think that it is better to discuss such issues with a live person. In case you already have an account, we will assist you with your sales/billing questions and / or general matters, even with some tech matters which do not require a lot of time or escalation to a system administrator because it will be better to open a ticket for time-consuming problems so as to have all the correspondence in a single place. We have telephone numbers in the United States, the UK and Australia, so you'll be able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Servers

Any time you want additional info for the semi-dedicated plans that we offer, you can call some of the three support lines we have around the world - in the United States of America, the UK and Australia. Thus, you have the option to check ahead of time if our solutions are suitable for your web sites. If you are already our client and you've got a semi-dedicated account, you will be able to get in touch with us on the phone for 14 hours a day about any kind of billing or basic queries. For strictly tech problems you'll be able to employ our ticketing system and get in touch with our tech support because sometroubles just need additional time to be resolved, still we will help you on the phone with numerous minor technical problems as well, saving you time and efforts.