If you ever experience a problem with your site and are incapable of taking care of it yourself, ask the hosting company’s customer care staff to assist you to bring the website back online. A fast resolution would be the best-case scenario, but many companies answer within twenty four hours and even more, especially if you are working with a hosting reseller. Even if your problem can be resolved with ease, your site may not work satisfactorily or may not be reachable at all for an extended interval, so you may lose prospective clients as it is highly unlikely that anybody will be inclined to revisit a website that’s inoperational. Because of this, you have to make sure not only that you can reach your hosting company, but also that they can reply and assist you in a well-timed fashion. If a web app update doesn’t proceed smoothly or you erase something by mistake, for example, the site must be restored swiftly so as to avoid prolonged downtime.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting plans come with a 1-hour response guarantee, which means that no matter what enquiry or issue you may have, we will always be there to lend you a hand. In reality, it seldom takes more than half an hour to get a problem fixed or a question answered, and this is valid for both sales and technical matters. Our customer support staff members are available 24/7, even on weekends and national holidays, which implies that you will receive swift help anytime you need it. We know just how costly time can be, so by the time we respond to your support ticket or e-mail, we’ll have looked into the issue and, in case we haven’t come up with a solution, we’ll provide you with more info about what you need to do on your end – when the case requires it. With our support services, you can be certain that there will be someone to help you out instantly, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take full advantage of our astonishingly fast support services. You’ll receive an answer to any trouble ticket posted via the hosting Control Panel or e-mail sent to our tech and customer support staff in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes considerably less time to investigate and eliminate a problem. We’ll provide you with more information if the solution entails something that has to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be precisely the same and considering the fact that our support staff is working 7 days a week, you’ll get prompt assistance for virtually any billing, general or technical issue irrespective of the hour at which you contact us.