A live chat is one of the many ways of communication offered by some hosting suppliers as a part of their support services. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is faster as compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell a word compared to a telephone call with a representative. In addition, if the problem that you experience needs some time to be investigated and dealt with, you are able to do something else at the same time instead of just waiting, like you would have to do when you call. You can also employ a live chat support service without spending a dime as long as you have world wide web access even when your website hosting provider is situated in a different country and they don't have a local phone number that you can call.

Live Chat Support in Shared Hosting

Together with the telephone and ticket support, we provide live chat support too. You are able to get in touch with us every day, including holidays and weekends, and we will give you more details about the shared hosting plans that we supply if you are not among our customers yet, or about basic and billing questions when you already have an account. Although for strictly tech issues you have to open a ticket to our technical support team, because such matters will require extra time to be dealt with, you can still contact us on our live chat for some technical details. For example, we are able to help you set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you considerable amount of time. Even if our telephone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all our potential and present customers. In case you're looking for a new web hosting account, you can chat in real time to one of our representatives and obtain more details about our semi-dedicated plans so that you can select the perfect package for your sites. If you already own an account with us, we will be able to support you in a timely manner with billing, general and first-level techmatters. Even though sometimes you may have to open a support ticket because there are issues that cannot be resolved through a live chat, we will assist you with lots of common jobs, such as setting up an e-mail account in an email client or forwarding one domain to another one. In this way, you will get quick assistance and you'll save plenty of time.