There are a handful of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you pick is a support ticket system. It is the least complicated communication method for a variety of reasons. In the event that no client service staff member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably be received. Plus, you can copy ‘n’ paste large pieces of info without worrying about typing errors, and if a specific problem needs more time to be fixed or a number of responses need to be exchanged, all the information will be in one location, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they’re usually separate from the hosting platform, which implies that if you need to supply info or to adhere to directions, you will need to use no less than 2 separate admin dashboards and this number may rise in case you’d like to manage several domain names. Moreover, a lot of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Shared Hosting

Our shared hosting plans include an integrated support ticket system, which is an essential part of our in-house created Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia permits you to manage everything associated with the web hosting service itself in one place – invoices, files, e-mails, support tickets, etc., eliminating the necessity to go through different admin interfaces. If you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a few mouse clicks without ever leaving your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of educative articles, which will give you more info and which may help you fix any specific problem before you actually send a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with us and you’d like to contact our tech support team, you will be able to send a support ticket directly from your Hepsia hosting Control Panel instead of using a totally different technical support platform like you’ll need to do with the majority of hosting companies out there. Our integrated trouble ticket system will enable you to post a new ticket without any hassle and to look through older tickets using a clever search filter. Also, you’ll be able to check the relevant knowledge base articles that our system will present you with depending on the problem category that you pick for your new ticket. You can do all the abovementioned operations without signing out of your Control Panel at any time, which suggests that in case you run into any difficulty or have a query, you can touch base with our support engineers and fix the given problem in less than an hour using a single platform.