Irrespective of the fact that the hosting service offered by the different companies seems the same, each provider has a customized platform with its own modifications and different ways to perform certain operations. That’s why, an information-stuffed knowledge base will be amazingly helpful both for persons with little or no previous experience and for technically accomplished users who will ultimately find out how specific procedures are executed, but will waste valuable time in the meantime. The aim of such a knowledge base is to help make the service fast and easy to use, sparing users loads of time and energy. The end result is gladder clients, since they can swiftly find the information they desire, and substantially less work for the help desk support team members, because usually the majority of the enquiries and issues that customers have got are already included in the knowledge base. Provided that the articles are professionally written and encompass more things, you’ll be able to find out more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

All shared hosting plans that we are offering include an in-depth knowledge base where you can find everything you should know with regards to your hosting account. Whether you plan to set up a brand new database, to forward a domain name using an .htaccess config file or to create an e-mail account on your desktop computer or cell phone, you can just read our help articles and all the info that you require will be there. When you go to a particular section of the Hepsia Control Panel, you will see articles that are associated with the functions that can be accessed through it. If you would like to see the complete article archive and get informed about all the functions that Hepsia is offering, or only to read general information about the hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our absolute best to cover any issue that you may run into, but if you don’t find the info that you desire, you can always touch base with us, as our customer support team representatives are at your service day and night.

Extensive Online Documentation in Semi-dedicated Servers

We’ve compiled a comprehensive knowledge base for all our present and prospective clients, so if you get a semi-dedicated server account through us, you’ll be able to find any information that you’re looking at any time. We’ve got a lot of informational help articles, which will help you better understand what is going on in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are just two examples. Our detailed manuals will help you do anything you like – extract the contents of an archive, import a database, forward a domain name, and so on. Furthermore, we also have troubleshooting instructions, which will permit you to discover what spurs a particular problem and the feasible solutions for it. In case you are not able to send e-mail messages or your domain name opens an HTTP 500 error message, for instance, you can consult our knowledge base and correct the issue in no time. You can access the articles through each section of the Control Panel, as well as through the all-inclusive Help section.